Kimia Dargahi is a seasoned professional with expertise in operations management and customer support in the technology and logistics industry. Currently serving as the Senior Director & General Manager of Central US Operations at Returnmates, a prominent final mile delivery and returns provider backed by industry-leading founders, she plays a pivotal role in expanding the company’s market footprint. With her strategic leadership, Kimia has significantly increased delivery and pickup volume while maintaining impressive gross margins. In her capacity as the Head of Customer Support & Experience, she has successfully scaled the customer support team and implemented innovative solutions to ensure an exceptional customer experience. With her extensive knowledge and skills, Kimia is driving the success and growth of Returnmates in the competitive e-commerce landscape.